Delivery Service

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

The safety of our customers and staff during the unfolding situation with Coronavirus is our utmost priority. We are closely monitoring government guidance and ensuring that we adhere to all policies.

We are currently still OPEN FOR BUSINESS.

Our office team are all working from home, but able to take calls on our usual number 01225 810324 or answer email enquiries via info@stephens-industries.co.uk. On occasion our phone lines are very busy, so please bear with us as we get to everyone.

Deliveries: we are currently working to our usual delivery timescales for orders, as can be seen below. Due to the closing of all physical stores, deliveries are very busy for carriers. Currently, orders are being delivered on time, but if you don’t receive your goods when you expect, please allow an additional day before getting in contact to let us know.

Please keep safe and well during these unprecedented times, and enjoy your garden.

Updated 30/03/20

To minimise the impact on the landscaper / pond builder we operate a 2/3 day delivery service as standard for all cut sheets of Firestone PondGard pond liner (8 – 50ft widths in 2ft increments by up to 100ft lengths) delivered direct to site.

Where required, orders received before 10:00am can be delivered the next day. Early morning deliveries can be arranged to speed up the turnaround even further and minimise delays to the work schedule.

We even try to minimise any site delays for larger ponds and lakes. Factory joined Firestone PondGard pond liners up to 1100 m² (52ft – 120ft widths in 2ft increments by up to 100ft lengths) are delivered within 5 days of receiving the order.

We are able to offer a more flexible service as we operate our own transport. Subject to suitable vehicular access we can deliver the liner to the edge of the pond; local emergency deliveries can sometimes be accommodated.